fc444 Privacy Policy

1 Introduction and Scope

fc444 ("we", "our", or "platform") operates a trusted online casino and betting service for users in Bangladesh. This Privacy Policy ("Policy") applies to the fc444 website and all associated services.

This Policy tells you what personal information we collect, how we use that information, how long we retain it, and what rights you have regarding your privacy. By using the fc444 website or registering an account, you are considered to have consented to the terms of this Policy.

This Policy applies to all registered users of fc444, unregistered visitors, and any individual who contacts us through any channel.

2 What Information We Collect

fc444 collects various types of information in order to provide you with its services. This information is collected from the following sources:

2.1 Information You Provide Directly

The following information is collected during account registration and identity verification:

• Full name (in Bengali and English)
• Date of birth (for age verification — minimum 21 years)
• Valid email address
• Residential address
• National ID card or passport number (when identity verification is required)
• Mobile number (for transaction verification)

2.2 Financial Information

The following information is collected to process deposits and withdrawals:

• Payment method details (bKash, Nagad, Rocket or Upay account number)
• Transaction history and amounts
• Transaction reference numbers

2.3 Automatically Collected Information

When you visit our website, the following information is collected automatically:

• IP address and geographic location (at country level)
• Device type, operating system, and browser information
• Date, time, and duration of visit
• Pages visited and navigation patterns
• Referral source (where you came from before reaching our site)
• Cookies and session data

3 Purpose of Using Your Information

fc444 uses the information collected only for the following legitimate purposes:

3.1 Service Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Managing gaming activity and maintaining records
• Distributing bonuses, promotions, and rewards
• Providing customer support

3.2 Security and Compliance

• Identity verification and fraud prevention
• Compliance with anti-money laundering (AML) regulations
• Protecting minors from gaming
• Ensuring account security
• Preventing misuse of the system

3.3 Service Improvement

• Analyzing and improving user experience
• Planning the introduction of new features and games
• Identifying and resolving technical issues
• Monitoring website performance

3.4 Communication

• Sending account-related notifications
• Transaction confirmation messages
• Information about service changes or policy updates
• Information about promotional offers where you have given your consent

4 Legal Basis for Processing Information

fc444 processes your personal information on the following legal grounds:

• Contractual necessity: Information that is essential to fulfil the agreement to provide services, such as account management and financial transactions.
• Legal obligation: Processing information as required to comply with applicable laws and regulations, such as identity verification and retention of financial records.
• Legitimate interests: For legitimate business purposes such as fraud prevention, ensuring system security, and improving service quality.
• Consent: Where you have given explicit consent, such as consent to receive marketing communications.

You have the right to withdraw your consent at any time. However, withdrawing consent may make certain parts of the service unavailable.

5 Disclosure and Sharing of Information

fc444 does not sell your personal information to third parties. However, certain information may be shared in the following circumstances:

5.1 Service Provider Partners

Limited information may be shared with technical partners required to operate the service, such as:

• Payment processing services (bKash, Nagad, Rocket, Upay)
• Game provider companies (only information necessary to manage gaming activity)
• Technical infrastructure and hosting providers
• Identity verification services

All such partners operate under strict confidentiality agreements and may only use the information received for the specified purpose.

5.2 Legal Requirements

Information may be disclosed in the following circumstances due to legal obligations:

• Order of a competent court or legal process
• Government investigations or requests from regulatory authorities
• Cooperation with anti-money laundering investigations
• Lawful requests related to national security

5.3 Protective Purposes

Information may be disclosed where necessary to protect our rights, property, or the safety of users, such as in fraud investigations.

6 Data Storage and Retention

How long fc444 retains your information depends primarily on the type of information and applicable legal requirements.

6.1 Information for Active Accounts

All account information will be retained for as long as your account remains active. This information is essential for providing the service.

6.2 Information After Account Closure

Even after an account is closed or deactivated, certain information will be retained for a defined period for the following reasons:

• Financial transaction records: for the period required by legal requirements
• Identity verification documents: in accordance with regulatory rules
• Information required to resolve disputes or legal claims: until the claim is resolved
• Technical logs and session data: for a limited period

6.3 Requests to Delete Data

You may contact us to request deletion of information that does not need to be retained beyond legal obligations. However, some information may not be possible to delete before a specified period due to legal requirements.

7 Security Measures

fc444 has implemented industry-standard security measures to protect your personal information.

7.1 Technical Security

• All data transmission is secured with SSL encryption (SSL/TLS)
• Stored data is protected through database encryption
• Firewall and intrusion detection systems
• Regular security testing and vulnerability assessments
• Two-factor authentication (2FA) facility

7.2 Organisational Security

• Strict access controls — only authorised staff can view the information they need
• Regular security training for staff
• Third-party partnerships under confidentiality agreements
• Plan for handling data breach incidents

7.3 In the Event of a Data Breach

If a data breach occurs and it creates a high risk to your rights and freedoms, fc444 will notify you in a timely manner.

8 Cookies & Tracking Technology

The fc444 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the site, such as session management and maintaining login status. These cookies cannot be disabled.
• Functionality Cookies: Help remember your preferences and settings, such as language selection.
• Analytics Cookies: Collect statistics about site usage, which are used to improve the service.
• Security Cookies: Used to detect fraud and ensure account security.

8.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some important features of the site to not work properly.

8.3 Third-Party Cookies

Our payment methods and game providers may use their own cookies to operate their services. These cookies are governed by the respective provider's own privacy policy.

9 Your Rights

fc444 recognizes and respects the following rights regarding your personal information:

9.1 Right to Access

You can request to know what information fc444 holds about you and receive a copy of that information.

9.2 Right to Rectification

If the information stored about you is incorrect or incomplete, you can request that it be corrected. You can update much of your information yourself by logging into your account settings.

9.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

9.4 Right to Restrict Processing

In certain circumstances you can request that the processing of your information be restricted, such as while a dispute over the accuracy of the information is ongoing.

9.5 Right to Object

You can object to certain processing of your information, particularly where it is used for marketing purposes.

9.6 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will verify your request appropriately and respond accordingly.

10 Protection of Minors' Information

fc444 strictly prohibits providing services to anyone under the age of 21. Our policy on this matter is as follows:

• Age verification is mandatory during the registration process.
• If a user is found to be under 21 years of age, that account will be closed immediately and all collected information will be deleted.
• fc444 does not knowingly collect or store any personal information from minors.
• If a parent or guardian believes their minor child has registered on fc444, please contact us immediately.

For more details on responsible gaming, please visit our Responsible Gaming page.

11 Policy Changes

fc444 reserves the right to modify this privacy policy due to service improvements, legal changes, or business requirements.

11.1 Notice of Changes

• For significant changes, a notification will be sent to your registered email address.
• The latest version will always be displayed on the website.
• The "Last Updated" date will be noted at the top of the page.

11.2 Use After Changes

If you continue to use fc444's services after the updated policy is published, you will be considered to have consented to the new policy. If you do not agree to the new policy, you may request that your account be closed.

12 Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: Bengali-language support is available 7 days a week, 24 hours a day

We will endeavor to respond to your request as quickly as possible.